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…you know you should stay away from a restaurant.I have visited Starbucks in several countries around the world, and have had very varied experiences. In Chicago, I had a middling coffee; in London, a much better cappuccino, with a fabulous muffin. In Singapore, very good coffee and cakes, and the most heavenly green tea lamingtons in Beijing. Naturally, from what I’d experienced, I wasn’t sure what Starbucks, when they finally arrived in Delhi, would be like.Starbucks has been in Delhi for a few months now, and the euphoria has apparently not died down among its fans; every time we’ve thought of checking them out, we’ve come up against jam-packed stores, with no room to sit. So, when the ne
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…you know you should stay away from a restaurant.
I have visited Starbucks in several countries around the world, and have had very varied experiences. In Chicago, I had a middling coffee; in London, a much better cappuccino, with a fabulous muffin. In Singapore, very good coffee and cakes, and the most heavenly green tea lamingtons in Beijing. Naturally, from what I’d experienced, I wasn’t sure what Starbucks, when they finally arrived in Delhi, would be like.
Starbucks has been in Delhi for a few months now, and the euphoria has apparently not died down among its fans; every time we’ve thought of checking them out, we’ve come up against jam-packed stores, with no room to sit. So, when the nearby Epicuria Mall quietly opened—with a Starbucks—we decided to go check it out while few people knew about it.
When we arrived at Starbucks (at about 1.45 PM, for a late lunch), it was nearly empty—only three of the tables were occupied. This is a smart-looking place, bare brick in places, dark wood in others, with upholstered sofas, wooden tables and chairs, and wooden bar stools. Colourful, very Indian paintings brighten up the interior: on one wall are large paintings of typical Indian truck art. Along the front of the counter is a representation of more truck art, the sort of thing you’ll invariably see if you ever have to follow an Indian truck. Kitschy, but fun.
What we were most interested in was the food: savoury first, followed by a dessert and something to drink. Sadly, the savoury items—sandwiches and chappati wraps, for the most part—didn’t look or sound too appetizing. After some consideration, I picked a ‘mutton seekh in roomali roll’ (a seekh kabab wrapped in a roomali roti), while my husband chose an ‘egg and cheese on English muffin’ and a ‘chicken ham and roasted peppers’ sandwich. I deferred a drink for when I’d have my dessert; my husband ordered a lemon iced tea.
The menu board doesn’t specify, at least not next to the listing for iced tea, that this is available in three types: black, green, or hibiscus tea. The order-taker didn’t explain this to my husband, either. Therefore, when the drink was ready and my husband went to collect it, he was told, "Here’s your hibiscus lemon iced tea". My husband didn’t want to make a fuss, but did say that he’d have appreciated it if he’d been asked what he wanted, instead of the barista or order-taker taking am arbitrary decision. Thankfully, the tea was good, refreshing and really nice. (As it happened, the only item we really liked).
My seekh kabab, lightly spiced and a little too chewy to be called a good seekh kabab, had been wrapped in a thin roomali roti, with lots and lots of lightly sautéed sliced onions, and a few slivers of sautéed green capsicum. It tasted very average, and the onions were so all-pervasive that their taste lingered on for hours later.
The ‘egg and cheese on English muffin’ seemed to be an attempt to create a meatless eggs Benedict. It didn’t taste bad, though the egg was somewhat overdone, and one lettuce leaf had died a horrible death when the sandwich had been grilled—all that was left was a thin, nearly black leaf that we initially couldn’t even identify. How difficult is it, we wondered, to teach service staff to grill a sandwich, then lift the top slice and insert a fresh lettuce?
The chicken ham and roasted peppers sandwich was worse—the peppers had been roasted in some long-ago age and had darkened terribly; and the chicken ham was pretty low on taste.
We tried to tell ourselves that perhaps Starbucks focused more on their coffees and desserts. So, sandwiches and wrap over, we went and had a look at their desserts—a rather limited range of iced cakes, muffins, and cookies. My husband settled for a mango and Oreo cheesecake, and decided to have another lemon iced tea. I chose a red velvet orange cake (which looked really pretty), and with that, a vanilla latte.
I’m not especially keen on red velvet cake, but the ‘orange’ suffix to its name attracted me—I thought, with a name like that, the cake would probably be flavoured with orange. It certainly looked enticing, a generous wedge of crimson cake with thin layers of frosting, and a lavish sprinkle of shaved white chocolate on top and along the outer edge. One forkful (and a difficult forkful, too—it took a good bit of strength to pry that off!), and I realized this cake only looked pretty. It was dry and stodgy, for one. And the flavour of both the cake and the icing was hard to identify: I couldn’t taste any chocolate (except for the white chocolate on top), and certainly no orange—just what seemed like vanilla. Also, because the cake seemed to have been refrigerated at such a low temperature, the icing had gone cloyingly buttery and tended to stick to the roof of my mouth. Not pleasant.
As for the vanilla latte: I’d asked for a latte coffee, not milk. This one had almost no coffee in it to speak of, let alone vanilla. One of the worst coffees I’ve tasted in a Delhi coffee shop.
My husband’s mango and Oreo cheesecake wasn’t anything to write home about, either. The Oreo cookie chunks along the bottom of the cheesecake had absorbed the moisture from the filling and gone soft and a little chewy. The filling didn’t have any mango in it; that was confined to a topping of mango pulp—which tasted as if it had come out of a can. Considering this was June—at a time when Delhi is flooded with the most delicious fresh mangoes—this was unforgivable.
All in all, our experience at Starbucks was enough to stop us from coming back here. The food and drinks were definitely substandard, and the staff seemed clueless and inefficient—not only did they decide my husband’s choice of iced tea by themselves, they also were incapable of serving up an order at one go. Everything came in bits and pieces—one sandwich here, one drink there. We wouldn’t have minded that, except that it meant frequent interruptions in our meal, as we had to keep going and picking up whatever they announced was now ready. My husband pointed this out, and the staff both apologized and promised to serve up the rest on our table—which they didn’t.
Considering we paid Rs 1,409 for our meal, this was a very disappointing visit.
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