Aventura Spa Palace All-Inclusive Reviews and Photos (Riviera Maya, Mexico)

Head waiter XYZ AVENTURE SPA PALACE , LA TRATTORIA

A traveler

Travelocity.com

March 29, 2011

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Head waiter , XYZ , at the La Trattoria restaurant was the best experience in a life time , go there and enjoy his adventure IN FOOD DELICACIES . Thank you so much for a good time

Wonderful Resort and Honeymoon destination

A traveler

Travelocity.com

February 8, 2011

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Adventura spa palace is were I sent all of my 3 sons for their honeymoons. In 2001, 2008, & 2010, It's a wonderful resort, my son's and their wives loved the resort!! The staff at the resort are Excellent. the only thing I would change is, I would ...Read more

It was sooooo GREAT!!!

A traveler

Travelocity.com

February 8, 2011

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Me and my girlfriend stayed at the Adventura during labor day weekend. I must say that the place was kinda empty. However the staff ran the place like it was a 100% occupied. The customer service that we experienced was top notch. The food at all ...Read more

Fun in the Sun

A traveler

Travelocity.com

February 7, 2011

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This hotel has two distinct areas to the property - a family friendly side and an adults-only side. We spent each day at the adults-only pool. The entertainment staff is lots of fun and do a great job of getting guests involved in the activities. ...Read more

GREAT EXPERIENCE AT SPA PALACE!!!

A traveler

Travelocity.com

February 5, 2011

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We had a wonderful experience at the Spa Palace. The staff is so friendly and the Spa is AMAZING. Also it connects to the family side resort and that side was really nice as well. Would definitely recommend it to others :)

Nice place to have a wedding

A traveler

Travelocity.com

February 3, 2011

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All the staff were very quick to please you and serve you. The messages, pedicure and manicure were very nice. I loved the room service 24/7 for FREE and a large selection there too. If you did not feel like going out again, just order food in. The ...Read more

This Place Sucks

by Paul Harrell

Jonesboro, Arkansas

January 16, 2011

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Attention lovers of great food and well made drinks! This is NOT the resort for you! Even if you are going as an all inclusive guest, the money you save is not worth the price you pay in disappointment. My sister gave us her time share to use for my ...Read more Attention lovers of great food and well made drinks! This is NOT the resort for you! Even if you are going as an all inclusive guest, the money you save is not worth the price you pay in disappointment.

My sister gave us her time share to use for my honeymoon. We chose to go the Aventura Spa Palace because this resort promised an obstacle course in the jungle, a rappelling wall and excellent restaurants. We wanted some place different and luxurious. We thought this was the place for us. Boy, were we completely wrong and came away from our honeymoon felling like total idiots.

We had barely arrived at the resort and no one seemed to notice we had "honeymoon status" (that we payed extra for). We finally got checked into our "special room" and found it was on the first floor on the main side walk with a "special view" right into our room. Iit was not the spacious 3 bedroom suite we had been promised and again payed for. After some arguing we managed to get a new room with the same layout but not on the first floor.

We both like to cook and, having heard the restaurants were top notch, were excited to try all the variety on the resort. Imagine our surprise when night after night, the food was so disappointing we had to order room service around midnight. (which was also horrendous).

The pool was gorgeous but the plethora of spring break oriented 20 somethings there, made it less than relaxing. At least there were multiple options at the poolside bar, complete with bees and flies in all the simple syrup. The drinks were all made with this same simple syrup: margaritas, mojitos, daiquiris, so they all tasted like honey-ed up moonshine. Finally, we began just drinking the straight, top shelf liquor so we would get our money worth!

The obstacle course, if you could call it that, was just a tetanus shot waiting to happen in the middle of some bushes and shrubs. The rappelling wall was only open one day we were there and only for around an hour!

Adventura was a beautiful place but we were greatly let down by everything, from the excursions, to the food, to the service. It was over priced and nothing as promised. You are better off going to Florida.

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Yucatan all-inclusive

by callen60

Ozarks, Missouri

December 26, 2010

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Best of IgoUgo This mega-resort is one of seven in the Palace family, all but one dotted along the Yucatan coast. Palace strives to give each a slightly different character, such as the family-focused Moon Palace in Cancun, or the more granola-flavored Xel-Ha ...Read more This mega-resort is one of seven in the Palace family, all but one dotted along the Yucatan coast. Palace strives to give each a slightly different character, such as the family-focused Moon Palace in Cancun, or the more granola-flavored Xel-Ha Palace south of Tulum, with its thatched huts. The focus of Aventura is, naturally enough, the spa, and packages often include a massage, manicure and pedicure during your stay.

The Spa Palace is in Puerto Aventuras, 80 miles down the Yucatan coast from Cancun. As it does all along this coast, the highway serves as a border: to the west, the still largely untouched Yucatan jungle, crossed by few roads, and dotted with just a smattering of villages and cities; to the east, modern, un-Mexican resorts that, if they acknowledge the location at all, come off as a Vegas-like riff on Mexico, like the ‘Mayan Temple’ I stayed at one night at the Strip’s south end. The Palace was no different. Once off the highway, the lush and aggressive vegetation is contained, controlled, or exterminated. The replacement green grass feels lush, but oddly out of place, as it carpets the spaces between the concrete of this large complex, which holds over 1,000 rooms spread among zig-zagging buildings surrounding the long, snake-like pool.

Despite the waterfront location, this is not a beach resort. The Aventura Palace has a long section of waterfront, but it’s one of the few rocky stretches on this coast. Guests are strongly warned not to enter the ocean, and a man-made lagoon (complete with sandy shores) is provided as a substitute down at the waterfront.

Palapas and chaise lounges cover this area and surround the many pools. The construction of these is particularly elaborate, with arched bridges across them, waterfalls, and a variety of shapes and sizes. Bars are scattered among them, including a swim-up bar at the edge of the large, central pool.

Staking out a good location beside the pool or lagoon is a key part of each morning’s activity. We were here two weeks before Thanksgiving, and the resort felt busy but not packed. Even so, waiting too long before staking out a great spot (with enough chaise lounges for your party) might relegate you to a less than ideal location. We favored the ones under the palapas alongside the lagoon, which didn’t appear to be the source of too much competition (perhaps because it was a longer walk to the nearest bar), or the seats adjacent to the current pool, site of an energetic morning workout led by one of the staff each morning at 10. If you prefer a site in sun, shade, or alongside the roman-like indoor pool, you should be able to find one, but maybe not as close to food, drink or room as you might like.

Most rooms look out over part of the large pool complex, and many are a long walk from the central lobby and check-in area. The zigzag building shape incorporates balconies for all pool-facing rooms, each with enough room for a pair of chairs and a hammock.

The rooms are comfortably sized. Ours had a king bed, a small sitting area, and a spacious bathroom with tiled, walk-in shower. There were comfy terrycloth robes and bedroom slippers and an impressive array of shower and bath amenities (many of which are still cluttering up my bathroom cabinets). Each room features a wall-mounted liquor rack (which we left unused). I read a few complaints from guests who were in rooms at the edges of this resort, either close to the check-in area (and away from the pools) or at the north or south end. No matter where you are, parts of the complex will take some time to reach. At least one restaurant will be near your room, but if you don’t find it appealing (or wish to sample a variety) you might have as much as a 20-minute walk.

All the staff throughout the hotel were attentive and helpful, and added to making it a pleasant stay. We headed home after only four nights, unable to get the most out of our week-long reservation due to work. I don’t know that I’ll vacation this way often (or at all) in the future, but it was more fun than I expected. Close

Nice resort but a little too big.

A traveler

Travelocity.com

November 27, 2010

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The resort was very nice, well kept and nicely manicured. The resort is huge, too big. Went with a big group for a wedding and hardly saw each other. The size isnt a bad thing if its just 2 people but for groups its hard to stay together. The ...Read more

Palace Resorts is terrible, dont go with them.

by 3angel7

New Berlin, Wisconsin

October 20, 2010

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The point of this review is to make all customers aware of what they are paying in to. My husband and I booked Aventura online through Palace Resorts (airfare and all inclusive vacation). All was well and good and we decided to spend the extra money ...Read more The point of this review is to make all customers aware of what they are paying in to. My husband and I booked Aventura online through Palace Resorts (airfare and all inclusive vacation). All was well and good and we decided to spend the extra money on land and air insurance because it was the best way to go and it would give us a piece of mind in case something happened. First, we had to call Palace Resorts three times before leaving for our vacation to get our documents since we didn't receive them 20 days before as promised. Who cares though right? Well, we didn't think anything of it. I got the documents and they were pretty scarce but I figured they were everything we needed. Boy was I wrong.
We were honeymooners so we decided to upgrade to concierge level and pay the extra moolah to splurge and really get what we wanted out of our vacation. Here's were the trouble started...
1. The Palace Resort people didn't have our names on their list as Aventura Spa customers when we got off the plane so we had to wait an hour to get picked up.
2. We didn't get our complimentary champagne when we walked into the resort as part of our package
3. We were supposed to have a concierge consultant to take care of us and help us book excursions while there..... but we never saw him once. Had to do it all on our own.
4. Here's the biggy.... while we were there our airline (Mexicana) went bankrupt and canceled our flight home. We found this out only from hearing from a couple on the beach who heard from their parents at home. The hotel didn't even inform us! We spent the next 7 hours.... yes 7 hours... with Palace Agents who basically told us there was nothing they can do for us. Their best advice was to go to the airport and see if we can find a supervisor from Mexicana. What service huh?
To make matters worse, we were supposed to have 30 min free internet with our package to see if we could book a flight home but their internet was down that day and the next day. So we were stuck.
When telling the agents they said... and I quote... "if you have insurance through us you should just book a new flight home and get reimbursed through the insurance when you get back." We called home and our parents found us a flight for that day but it would have been 3000.00 for us to get home. Palace said we could stay overnight, but they would need to charge us 350.00 to stay. That's as courteous as they could get.
We ended up having to book a flight for 1600.00 a day after and spending 350.00 to stay an extra night.
I had my service voucher that said we were part of Travelex insurance (what it said under the company name).... but we were given no plan number so we couldn't look up exactly what insurance we had. We had our dad look up Travelex's most basic package online at home and it covered bankruptcies so we used that to confirm what the Palace Resort agents had said.

So, with an extra 2000.00 spent on our honeymoon we go home expecting to get this taken care of because we had insurance. After many many phone calls and hours with Travelex that didn't have us registered under their insurance plan, I find out that we were under Tripmate insurance and this insurance doesn't cover bankruptcies. If the airline went on strike we would have been covered though.

This is the type of customer service Palace Agents gives. It has now been 2 months and I am still pending an answer as to if Palace Resorts is going to do anything for THEIR MISTAKES and THEIR PROBLEMS that resulted in our circumstances. Because of them we are down 2,000.00 and deeply in debt. They are TERRIBLE with customer service and they should not be considered as having 4 and 5 star resorts with the employees they have. They don't even know the insurance policy that they sell to their customers.

PLEASE PLEASE PLEASE DO NOT MAKE THE MISTAKE OF GOING WITH PALACE RESORTS. We did and they ended up ruining our honeymoon, which was supposed to be the best vacation of our lives. Close

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Aventura Spa Palace All-Inclusive

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Head waiter XYZ AVENTURE SPA PALACE , LA TRATTORIA

Wonderful Resort and Honeymoon destination

It was sooooo GREAT!!!

Fun in the Sun

GREAT EXPERIENCE AT SPA PALACE!!!

Nice place to have a wedding

This Place Sucks

Yucatan all-inclusive

Nice resort but a little too big.

Palace Resorts is terrible, dont go with them.

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Aventura Spa Palace All-Inclusive

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User Reviews

Head waiter XYZ AVENTURE SPA PALACE , LA TRATTORIA

Wonderful Resort and Honeymoon destination

It was sooooo GREAT!!!

Fun in the Sun

GREAT EXPERIENCE AT SPA PALACE!!!

Nice place to have a wedding

This Place Sucks

Yucatan all-inclusive

Nice resort but a little too big.

Palace Resorts is terrible, dont go with them.

Compare Rates Across Websites