Description: We stayed for 3 nights in the hotel from HELL, aka The Grand Baja Resort and Spa. We booked this with an outfit in Florida called FamTrip Travel. It was one of those timeshare trips: Come visit our resort for free for 3 nights and submit to a 90-minute timeshare presentation.
We had to pay what we were told was a FULLY REFUNDABLE $99 deposit for 3 nights, 4 days in a five-star one-bedroom suite.
We weren't put in a suite but a hotel room linked to another room. We complained that we were supposed to be in a suite and were told that for an additional $66 per night they would move us to a suite. We declined.
There are no ice machines, so we called room service for some ice and were told it would be there "in 5 minutes." An hour later, two more phone calls, and a visit to the front desk, during which we were repeatedly promised "in 5 minutes," the ice finally showed up. The clerk walked into the room with an ice bucket in his hands and then stood there with a confused look on his face. There was a bed, a couch, and an armoir that held the TV. No table, no night stand, nowhere to put the bucket... so he put it on the floor.
The water coming out of the shower and sink was brown. Again, we were promised that someone would be up to take care of it "in 5 minutes." It took an hour and a half. There was no hot water. The water from the hot was the same as from the cold. Again, "in 5 minutes."
The guests in the other room had their TV on full volume every night past 1am: the hotel management will take care of it "in 5 minutes."
The water in the pool was hotter than the hot water in the shower.
When we took the timeshare presentation and they asked us if we wanted to buy a timeshare, we told them, "Sure, in 5 minutes."
When we checked out, we were told that the "REFUNDABLE" deposit was not refundable at all, but had to be used at their on-site mini market, restaurants, laundry, child care, etc. Upon arriving home, we found that they had added fraudulent charges to our credit card, which we had to dispute.
Stay at this place only if you hate yourself.
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