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Results 1-5of 5 Reviews
A traveler
Travelocity.com
November 19, 2007
October 10, 2007
April 10, 2007
by janicii
york, Maine
April 8, 2007
One of the worst vacation experiences ever. Everything that’s been written about the noise and view/atmosphere is true; what’s a beautifully-appointed hotel has been essentially ruined by the two construction projects directly next door. The ocean view has been halved, (see pics), and the noise is beyond anything I’ve experienced anywhere. Noise and construction were, by far, the biggest problem. Because our first two days at Los Suenos were Saturday and Sunday, there was no work going on and no noise next door. Still, the advertised (online) hotel pictures aren’t what the resort looks like; anywhere poolside you directly face construction. There was no way to avoid it if you wanted to use the pool or grounds. By 7:30am Monday, we woke to the construction site’s set-up, and by 8:00am, a crew of 15 workers had a stereo cranked with music and were using every method of power tool to begin their day. The ear-screeching sounds didn’t stop until 5:30pm each day. One of the main reasons to splurge ($350/night) and choose this resort was the advertised "peace," "tranquility," and "comfort" for guests. This couldn’t have been more misleading. One had to basically leave the resort all day to not be treated to mind-numbing noise. Even in our room with the doors closed and the A/C running, the noise was piercing. Roberto, the owner, suggested we could just "enjoy the resort in the evening" but for $350 a night we can’t be expected to leave the place all day and only sleep there! When we first asked about the noise, when it became apparent that poolside luxury was not in the offering, management admitted that, "Yes, noise is terrible, no? Many say this." This construction didn’t just begin recently: it’s been going on for months. It would be better if the resort just closed entirely during construction, instead of booking people into a place that they suggest they leave for 10 hours a day. Roberto was nowhere around when we decided that this was intolerable and we were leaving. For over a day, we politely inquired of Concepcion (who repeated "I cannot help you") if we could speak with someone in charge. When we finally spoke with Roberto (by phone – probably not surprisingly, none of the owners live on-site), he also admitted that the noise and construction were "terrible." When I asked what could be done to salvage our vacation, he said that he could offer us 20% off! So, to stay at a place that’s uninhabitable (by the owner’s admission) for most of day, the best compensation offered was $280/night. Had we known the condition of the resort’s location, we would never have stayed there. We packed our bags, paid our bill (at $280/night – Roberto wouldn’t budge on that), and left. We’ve traveled all over Mexico, staying everywhere from cabanas on the beach to luxury resorts, and we are not ethnocentric American travelers who expect America in another country. We’ve never been treated to such false and misleading advertising as at Casa de Los Suenos– the "peaceful environment" and "nature sounds" that were promised for $350/night weren’t even close.
From journal Peace, Tranquility and Comfort? Not