Hard Rock Hotel Cancun Reviews and Photos (Cancun, Mexico)

Hard Rock Hotel Cancun - Great place!!

A traveler

Travelocity.com

October 18, 2012

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We traveled to Cancun and stayed at the Hard Rock Hotel Cancun (HRHC) from October 6 to October 13, 2012 as part of a group of 29 to attend my son?s wedding. We were very pleased from the moment we arrived with our stay there?.from the hotel, to the ...Read more We traveled to Cancun and stayed at the Hard Rock Hotel Cancun (HRHC) from October 6 to October 13, 2012 as part of a group of 29 to attend my son?s wedding. We were very pleased from the moment we arrived with our stay there?.from the hotel, to the room, to the restaurants, bar, and spa, to the pool and beach, and to EVERY staff person we encountered?each was great!! We stayed on the 12th floor with an ocean view. The room was very nice and the view was awesome. With a party as large as ours, however, some people stayed in lower rooms with side views of the ocean, or rear views of the lagoon but no one complained about their view and each had something nice to say about it. I do think the lowest we had anyone staying was on the 6th floor so can?t speak about the lower floors. Our room had a king-size bed, large flat screen TV, and a Jacuzzi spa. The bathroom with stool and shower were separate as well as a separate double sink area. The room was stocked with a FULL bar (vodka, gin, whiskey, tequila) and a refrigerator filled with soda, beer, and water. The room was also stocked with lovely hair and body products. Maid service occurred every day for us and we also had a turn-down service most nights. A nice feature provided daily by the HRHC was a schedule left in the room on the previous night for the next day. This included entertainment and activities schedule, announcements, and restaurant hours (and whether they were closed or not on a particular night). This really was very useful. We had an opportunity to eat at each of the restaurants and felt that all were excellent. We ate dinner one evening and breakfast every morning at The Market which was the buffet restaurant. They seemed to have a nice variety of food and it all seemed very fresh and tasty. We ate one dinner and one lunch at Frida, the Mexican restaurant. It was a small restaurant so I would imagine at busy times the wait might be lengthy but we didn?t find that to be the case the week we were there in any of the restaurants. Both meals we had at Frida were pretty standard menu items at a Mexican restaurant but were good and plentiful. The highlight at dinner at Frida was the dessert we had which was bananas flambé. It was delicious and was prepared table-side. The Brazilian steakhouse, Ipanema, was very good and a fun experience. It?s fare was pretty heavy weighted toward meat items but they served an excellent Caesar salad and veggies along with the assortment of meat choices. Our wedding dinner was served at Ciao which is the Italian restaurant at the resort. We were served a multi-course steak dinner that was outstanding. To top it off, our dessert was tiramisu. We didn?t have another opportunity to eat at Ciao although we really would have liked to?we ran out of dinners!! Finally, we ate two dinners at Zen, the Japanese restaurant. One night we sat at the hibachi grill which was very entertaining and the other night we ordered from the menu. Both nights the food served was very flavorful. The selection on the sushi menu seemed to offer quite a variety (although I?m a bit of a rookie as far as sushi) and the servings were very generous. We cannot say enough about the restaurant staff at all of the Hard Rock Hotel?s restaurants. They were very friendly, but professional and efficient. Any requests were accommodated immediately and we were never rushed to finish and leave. The staff all should be commended but we give a tip of our hat to Danny in The Market as he was our server for most breakfasts and made our morning start special!! There are bars at either end of the swimming pool and we spent our pool bar time at the north pool where Felixe and Manny were our bartenders. Carolina and Amelia were our servers for the week. Felixe and Manny worked very hard to fill the variety of orders they received from our group and always with smiles. My observation was that they very good at their jobs. Carolina and Amelia were the most efficient and helpful servers. They always had a smile for us and made many trips back and forth to our side of the pool to take orders and serve their guests. Kudos to all of them!! The lobby bar is a very nice place to sit and have a drink. It is also an area where there are pool tables and depending on the weather they may have the daily activities held there. One night they had a mariachi band, another they had karaoke, and another night they had live music in the lobby bar. The bartenders and servers in this bar were fantastic and made sure they knew what you need and anticipated your requests. Thanks to them for making several evenings in the lobby bar very enjoyable!! As we spent a good bit of time poolside, we had many opportunities to observe and interact with the activities staff. They are all very energetic and enthusiastic young men and it is obvious that they enjoy their work. From stretching exercises, to water aerobics, to volleyball, to crazy games and more, these young men kept us entertained every day. A special shout-out to Kevin and Ricardo who were the staff we seemed to have the most interactions. Everyone loved them!! The wedding was on the beach and was well handled by the on-site wedding planner. I think my son and daughter-in-law were very pleased with all the arrangements and how everything turned out. Because our visit to the HRHC included a wedding, reception, and dinner for 29 guests, we may have taken advantage of the concierge staff more than we would have normally. Without a doubt, things would not have happened as nicely as they did without the help of Adela, Jacob, and Juan Jose. Many in our group took advantage of the services that the Spa had to offer. I personally had my hair shampooed and styled by Karen on the day of the wedding. She was very pleasant and professional. She gave me some very good advice regarding the care of my hair that I have never been told before. I really appreciated being given the information. The parts of the spa that I saw were very nice. The information we were given upon check-in seemed to hold true throughout the week. The level of your resort credit is based on length of stay. We were at the $1,500 level credit and so the information I am providing is based on that level. It is stated that you will be charged an 11% USER FEE for any parts of your resort credit you spend. We were limited to $300 of our credit at the spa for services (others with lesser credit amount were limited to $100 and $150 in the spa). For everything else there was not a limited amount although there were stipulations. For example, you can spend as much of your credit as you want in the jewelry stores applying no more than $100 per item (the cheapest item I saw was $165). In the in-house souvenir shop, there are only two items that you can purchase using your resort credit: a tequila box set and a box of cigars ($100 each). You can spend as much of your credit as you want on tours they offer, upgraded wines (might be $90 on menu but $9.90 charged to your account), golf, wine tasting, tequila tasting, and romantic dinner. Just as a warning, you can spend a lot of time trying to figure out how to use the credit within the limits of the program. The week that we were there was some final work being done throughout the resort in preparing for the grand opening. It did not bother us and for that we were grateful. It is a lovely resort with a true Hard Rock theme and lots of fun memorabilia throughout. We were very pleased with our visit and would highly recommend it to others. Close

family fun, friendly staff,beautiful beach,great vacation

A traveler

Travelocity.com

July 26, 2012

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This hotel is undergoing a transition to become one of the HardRock hotels. They are working hard to make this transition the least disruptive as possible. It's supposed to be complete by 10/12. Very clean, good restaurants, hibachi grill is ...Read more

The staff is very inviting and attentive.

A traveler

Travelocity.com

July 25, 2012

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The staff is wonderful and always makes you feel welcome. We never got a person with a bad attitude. The all inclusive meals and drinks were excellent. My kids really enjoyed the kids club. The staff in the kids club is on top of everything ...Read more

AWESOME !!! : )

A traveler

Travelocity.com

July 13, 2012

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We were at the Cancun Palace July 3 - July 8. We all (47) had a wonderful time!!! My daughter got married on July 6 on the Beach.. CINTYA, the wedding coordinator, all I can say about her is AWESOME!!!... Our room was beautiful, 12th floor ocean ...Read more We were at the Cancun Palace July 3 - July 8. We all (47) had a wonderful time!!! My daughter got married on July 6 on the Beach.. CINTYA, the wedding coordinator, all I can say about her is AWESOME!!!... Our room was beautiful, 12th floor ocean view.... The restaurants were wonderful... The staff, very pleasant and helpful... Clean, the entire facility... granted there was some "construction" but really.. did not bother you.. some noise, but the noise of the guest enjoying themselves drowned out that!! : ).... The pools, awesome.. the swim up bar great never wanted for anything.....PEDRO!!!! the bartender... AWESOME!!!!.. as really were all of them!!! The only things that were of very slight inconvenience, we could not get into our room until 4:30, but the hotel was full so cleaning the rooms took a little longer, rather wait and have a spotless room than find something I don't like, right? but, we did get our wrist bands so just changed in our daughters room and off we went.... the other the 1st night filled the Jacuzzi, and didn't work, the 1st thing the next morning went to the front desk and told them... and out we went to the pool, when we came back to the room had a message on the phone the Jacuzzi was fixed!! There was activities poolside everyday most of the day...The 4th of July, probably was the best celebration I have been too,.. and we were in Mexico, not the US! Special shows and entertainment in the outdoor amphitheater... Michael Jackson impersonator was there Thursday night, wow he did a great job!! My daughters wedding could have not been more beautiful, we had a small rehearsal, a private dinner provided for us buy the beach and pool! There was staff there the entire time if we needed anything... Wedding day, set up was completed, AWESOME, the reception was on a private patio area completed and decorated, AWESOME, and we did very very little of the work, all provided by the staff and the AWESOME wedding coordinator CINTYA!! CINTYA made my daughters entire week prior to the wedding and wedding day, very uneventful, smooth and calming for her! The Cancun Palace is soon to be HardRock, but I can 't see what much will change??? If it is the same staff, which includes, CINTYA, & PEDRO : ) .... the rooms are beautiful, the grounds are beautiful, the entire place is clean, what more do you want in a vacation in paradise? Thanks Cancun Palace for a wonderful vacation and wedding day for my daughter and new son!!! : ) AWESOME!! All I want to say is I don't understand some of these bad reviews?... You are not forced to purchase anything, just say no thank you..... things can break at any hotel you stay at, and some others don't fix them, at breakfast, not sure what more you could want or fixed the staff was wonderful there.. had no issues waiting on anything... towels, there are several in your room, and poolside I saw the towel station completely full at all times.... tipping... they love to have American money, we did not exchange any money our entire stay....I guess you can always find something?s wrong anywhere you go... Close

AWESOME!!! : )

A traveler

Travelocity.com

July 12, 2012

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We were at the Cancun Palace July 3 - July 8. We all (47) had a wonderful time!!! My daughter got married on July 6 on the Beach.. CINTYA, the wedding coordinator, all I can say about her is AWESOME!!!... Our room was beautiful, 12th floor ...Read more We were at the Cancun Palace July 3 - July 8. We all (47) had a wonderful time!!! My daughter got married on July 6 on the Beach.. CINTYA, the wedding coordinator, all I can say about her is AWESOME!!!... Our room was beautiful, 12th floor oceanview.... The resturants were wonderful... The staff, very pleasant and helpful... Clean, the entire facility... granted there was some "contruction" but really.. did not bother you.. some noise, but the noise of the guest enjoying themselves drowned out that!! : ).... The pools, awesome.. the swimup bar great never wanted for anything.....PEDRO!!!! the bartendar... AWESOME!!!!.. as really were all of them!!! The only things that were of very slight inconvenience, we could not get into our room until 4:30, but the hotel was full so cleaning the rooms took alittle longer, rather wait and have a spotless room than find something I don't like, right? but, we did get our wrist bands so just changed in our daughters room and off we went.... the other the 1st night filled the jacuzzi, and didn't work, the 1st thing the next morning went to the front desk and told them... and out we went to the pool, when we came back to the room had a message on the phone the jacuzzi was fixed!! There was activities poolside everyday most of the day...The 4th of July, probably was the best celebration I have been too,.. and we were in Mexico, not the US! Special shows and entertainment in the outdoor amphitheater... Micheal Jackson impersonator was there Thursday night, wow he did a great job!! My daughters wedding could have not been more beautiful, we had a small rehearsal, a private dinner provided for us buy the beach and pool! There was staff there the entire time if we needed anything... Wedding day, set up was completed, AWESOME, the reception was on a private patio area completed and decorated, AWESOME, and we did very very little of the work, all provided by the staff and the AWESOME wedding coordinator CINTYA!! CINTYA made my daughters entire week prior to the wedding and wedding day, very uneventful, smooth and calming for her! The Cancun Palace is soon to be HardRock, but I can 't see what much will change??? If it is the same staff, which includes, CINTYA, & PEDRO : ) .... the rooms are beautiful, the grounds are beautiful, the entire place is clean, what more do you want in a vacation in paridise? Thanks Cancun Palace for a wonderful vacation and wedding day for my daughter and new son!!! : ) AWESOME!! Close

Should notify when the hotel is under renovations

A traveler

Travelocity.com

May 16, 2012

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Everything was great, the staff, the food, the room. However, the hotel was under renovations when we were there which made everything a little less pleasant, also, you can hear EVERYTHING in the hallways when you're in the room, the acoustics is ...Read more

Good & bad

A traveler

Travelocity.com

April 9, 2012

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Using points was a headache. It took way too much time to book anything and we always felt like we were getting the run around. We were very disappointed that the main bar area was closed for construction. Also disappointed that some of the palace ...Read more

This property is in transition

A traveler

Travelocity.com

April 2, 2012

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We stayed at this resort in 2011 and liked it so much we booked again for Spring Break. However, this property is in transition with construction and some amenities like free shuttle service to other Palace Resorts and the lounge/game room area no ...Read more

Not up to standards of RIU or Iberostar all-inclusives

A traveler

Travelocity.com

December 20, 2011

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Compared to other all-inclusives that I had been to, Cancun Palace (CP) falls short in several respects-FOOD: just about average at the buffet, very limited selections, have to go up/down 2 flights of stairs to get food, specialty restaurants are ...Read more

We had a wonderful view of the ocean.

A traveler

Travelocity.com

November 26, 2011

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The only complaint I had about the room was the lateness of having our room cleaned. We would leave early of a morning and come back to our room around 2:00 or later. The room had not been cleaned. I called three seperate days ( we stayed 5 ...Read more

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Hard Rock Hotel Cancun

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User Reviews

Hard Rock Hotel Cancun - Great place!!

family fun, friendly staff,beautiful beach,great vacation

The staff is very inviting and attentive.

AWESOME !!! : )

AWESOME!!! : )

Should notify when the hotel is under renovations

Good & bad

This property is in transition

Not up to standards of RIU or Iberostar all-inclusives

We had a wonderful view of the ocean.

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Hard Rock Hotel Cancun

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Avg. User Rating:

User Reviews

Hard Rock Hotel Cancun - Great place!!

family fun, friendly staff,beautiful beach,great vacation

The staff is very inviting and attentive.

AWESOME !!! : )

AWESOME!!! : )

Should notify when the hotel is under renovations

Good & bad

This property is in transition

Not up to standards of RIU or Iberostar all-inclusives

We had a wonderful view of the ocean.

Compare Rates Across Websites