Quality Inn and Suites St Charles Reviews (New Orleans, Louisiana) - Page 2

This hotel was very convenient to all the New Orleans destinations we wanted to see.

A traveler

Travelocity.com

April 6, 2012

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We had a great time at this hotel. Close to all the attractions that we wanted to see. Trolley stop in front of the hotel meant we didn't have to drive once we got to town. This alone made it so much more relaxing.

Rooms beautiful, great location but the service not good!

A traveler

Travelocity.com

March 26, 2012

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The pictures attached to this hotel are real. My kids enjoyed the room colors and the pool. My son loved the eggs served at breakfast and the staff was friendly. The location is good because the streetcars can go to the French Quarter/Ferry or the ...Read more

I would stay at this hotel again

A traveler

Travelocity.com

March 20, 2012

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I enjoyed my stay at this hotel. The ups: The rooms were clean, the beds were comfy, and it's nicely located. The downs: The continental breakfast left something to be desired, and the front desk staff could have been a little more courteous and ...Read more

Average sized room, big

A traveler

Travelocity.com

February 8, 2012

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Great location. Friendly employees. Great room. My only regret is not trying out the pool.

Would stay here again!

A traveler

Travelocity.com

January 29, 2012

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Clean and comfortable. Great location. Room was small...but very quiet and everything worked fine. Continental breakfast was good..hot tub and pool were nice. Trolley is convenient but walking to the cruise ship terminal to see friends off was ...Read more

Nice for price

A traveler

Travelocity.com

January 28, 2012

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Stayed here for 5 nights. This hotel is not high end, but a good value for the price. Free breakfast every morning was great. Bed was comfortable. Streetcar stop right in front of hotel for easy access to French Quarter (less than 10 minute ride).

Nice hotel for the price, right on the Cablecar Route, good local restaurants

A traveler

Travelocity.com

January 23, 2012

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I liked the quiet, the fact that this was in a neighborhood, and that it was near to the Garden District and the French Quarter via the Cablecar.

Staff very helpful and accommodating

A traveler

Travelocity.com

January 13, 2012

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Nice hotel with multiple courtyards. Reasonably priced and secure parking and staff granted all of our requests

Beware of theives disguised as hotel employees!

A traveler

Travelocity.com

January 12, 2012

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My family and I stayed here during Essence Festival 2011. While, it is in a fairly decent location (along the streetcar line)--the practices of the hotel are a bit questionable. You have to pay a nightly fee for parking...but the lot is pretty much ...Read more My family and I stayed here during Essence Festival 2011. While, it is in a fairly decent location (along the streetcar line)--the practices of the hotel are a bit questionable. You have to pay a nightly fee for parking...but the lot is pretty much open to whom-ever. When this was complained about we were directed to another lot--where--our vehicle was locked behind the gates after a certain hour. VERY inconvenient. An added plus is: there are fast food places within walking distance if you're in a rush, however, the layout of the hotel is slightly confusing. I understand it is modeled to be reminiscent of old-time New Orleans, but things like safes, and door locks need to be updated. Housekeeping kept trying to come and clean our room despite the do not disturb sign, and I believe it may have been because she did not speak English. Our room was supposed to include a microwave, we had to call to the front desk to get one delivered, which took hours (apparently they'd forgotten). Also, shortly after leaving the hotel I noticed my belongings had been compromised, and several items were missing. The staff person would have had to search deep into my bags for the specific items missing; as they were not just laying on top. I contacted Choice Hotels--who in turn put me in direct contact with the hotel. The "guest services manager", Valerie, took it upon herself to try to handle the issue instead of passing it to the GM, Bryan Stokes. Valerie lied over and over on the phone to me. Stating at one point, she was going to talk to head of housekeeping once she returned from vacation, but Valerie never called me back. I notified the local police dept. (NOPD) of suspicious dealings at the hotel, but never heard back from them either. I filed a claim against the hotel with the Better Business Bureau, and guess who was responsible for responding to my complaint? Good ole Valerie! Who stated she was attaching logs of when the housekeepers entered my room...but then... NEVER produced any such evidence. I kept denying the hotel's response to my BBB claim since they never would provide documentation of the dates and times housekeeping entered; this probably because they were supposed to never have entered. I only allowed housekeeping to clean or deliver extra items when I was physically present. My thoughts are: my items were taken during a time we would have been attending the concerts. If you're from New Orleans, or ever been during the 4th of July weekend; you know it can be very busy and visitors often stay out from evening until morning. Front desk was banking on our not being in the room for several consecutive hours (because they asked if we were there for the Essence when we checked in). Thus, knowing their safe didn't work...they "went to work". What a nightmare ending to such a WONDERFUL trip! This hotel is not to be trusted in any way shape or form. A lady staying on the property in another cottage reported that she returned from the concert in the evening and her room door was unlocked and ajar! Maison St. Charles poses such a security risk for women travelers--despite the fact that the hotel has a 'security guard' on duty--so save your money or opt to spend it somewhere you won't be robbed! Close

Great Location, nice room, but room service a bit iffy.

A traveler

Travelocity.com

December 28, 2011

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We really enjoyed the location and the nearness to restaurants and sites. And the room was comfortable. However, we were gone for 6 hours on Sunday and came back to a room that hadn't been cleaned. Even worse, our room was never cleaned on ...Read more

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Quality Inn and Suites St Charles

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This hotel was very convenient to all the New Orleans destinations we wanted to see.

Rooms beautiful, great location but the service not good!

I would stay at this hotel again

Average sized room, big

Would stay here again!

Nice for price

Nice hotel for the price, right on the Cablecar Route, good local restaurants

Staff very helpful and accommodating

Beware of theives disguised as hotel employees!

Great Location, nice room, but room service a bit iffy.

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Quality Inn and Suites St Charles

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User Reviews

This hotel was very convenient to all the New Orleans destinations we wanted to see.

Rooms beautiful, great location but the service not good!

I would stay at this hotel again

Average sized room, big

Would stay here again!

Nice for price

Nice hotel for the price, right on the Cablecar Route, good local restaurants

Staff very helpful and accommodating

Beware of theives disguised as hotel employees!

Great Location, nice room, but room service a bit iffy.

Compare Rates Across Websites