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Gray Line New York Sightseeing

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Midtown
777 8th Avenue, New York, New York 10036(212) 445-0848
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Results 1-10of 28 Reviews

Don't use Gray Line New York!

by Laura68

Orange, California

December 7, 2011

We bought tickets for the 48 hour hop on, hop off tour and also the 2 hour Holiday Lights tour. The guides on the 48 hour tour loops spent alot of time hitting us up for tips, even standing in the doorway of the bus and making fun of the riders who ...Read more
Worst Customer service ever!

by Rugrat74

Saint John, New Brunswick

September 12, 2011

On thursday September 8,2011 my husband and I were approached by a street vendor outside our hotel, on 8th Ave.He sold us an All Loops tour package for $89 each, total $178. It was explained to us that this was the best way to get around New York ...Read more
'Customer Service' Yeah right....

by Nigella Smith

Auckland, Auckland, New Zealand

March 10, 2011

Hi Guys,Adding further to the already terrible reports re Gray Line New York, I would not recommend them to anyone, 'Customer Service' has been the worst I have ever dealt with in any industry.It is often the case that people are more likely to ...Read more
Try Somone Else!

by Mhighsmith1970

Jacksonville, Florida

August 19, 2010

Gray Line tours sound like a good idea but the customer service is the worst. I watched one tour guy rip into a man with his kids because he complained about the long lines. I told the tour guy he did not handle that professionally and his response ...Read more
Wish I Had Read the Reviews

by yramrj

Montgomery County, Maryland

August 9, 2010

I wish I had read the reviews. I had the same experience as the most recent reviewers - extremely long lines, no AC on the lower deck on some buses, and rude tour guides. We would have spent less money taking a taxi and would have had more time to ...Read more
Save your Money and Skip Gray Line Bus Tour

by Travel2Fun

Fletcher, North Carolina

June 8, 2009

Save your money and skip the NYC Gray Line tour. It was terrible! We have always used the subway or taxis in NYC, but we visited with our children in late May and thought the kids would enjoy the tour. The buses were not AC, or at least they ...Read more
Red Jacket Robbers

by Jeanine50

Amsterdam, Netherlands

February 17, 2009

The Gray Line ticket-sellers on the hop-on places abuse your creditcard faking a technical faillure of the cardreader/paying machine, asking for cash instead and handing you a - not completed - cashstrip!After a while you'll check your cc-account ...Read more
Harlem Gospel Tour

by tracey73jay

Sydney, Australia

January 30, 2009

We went on this tour on the 31st December 08, our tour guide was named Glenn. He was unreal, he knew so much about Harlem as he grew up there. Very Informative & very very funny. My husband was unsure about the tour when I first booked it but he ...Read more
Do Not Waste Your Money on Gray Line

by Lvnea

Tyler, Texas

August 15, 2008

I took the Grayline Tour NYC on last Thursday, August 7. We waited in line for the green line tour for over an hour and a half. The tour took over 3 hours and didn't go within sight of Ellis Island or Statue of Liberty, something which we wanted to ...Read more
Zero Customer Service

by BusyTraveler

Anaheim, California

August 10, 2008

First day, the bus broke down. We sat on the bus over 45 minutes before being told the bus was not running (they had even continued to let people on knowing the bus wasn’t running). We were kicked-off and left to find a bus on our own. NO ONE made ...Read more