by a traveler from Travelocity.com on April 18, 2011
I booked on Travelocity, which I have done many times and never had a problem with, and the hotel couldn't find my reservation. The front desk person did not know how to access information on how to solve my problem, thank goodness an off-duty manager was in the hotel or our 35 min check-in process would have been even longer. During the check-in, the front desk person was very unprofessional and though she was courteous, I could not help but be irritated. Other than that, the hotel was an excellent value for the money, Travelocity was the only site with the 25% off deal that we received. Hotel room was clean, bed was comfortable, HUGE flat-screen tv, bathroom was VERY small, we didn't care because we don't spend much time in the bathroom. Hotel is VERY well located in proximity to all Downtown Seattle attractions. 6 blocks to Pike's, malls & movie theaters abound. Over-all, I was satisfied and would probably stay there again at the discounted rate. For full rate, maybe not. Happy travels! =D
https://igougo.com/tvly-review-r100458090-Great_hotel._Front_desk_unprofessional.html
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