by a traveler from Travelocity.com on March 25, 2008
This is a great hotel for the Gloucester Rd. area, and the rooms were generously sized, however a word from the wise...the wait staff are entirely unhelpful and downright cold. I arrived at precisely the 2pm hotel designated check-in time and was made to wait a full 2 HOURS for my hotel room to be cleaned before receiving a key!!! All the while, the front desk staff had no satisfactory explanation, made no apologies for the delay, and management was rather cool about the ordeal, without any offer to recompense us for the two lost hours of my trip spent patiently waiting in their hotel lobby. Additionally the concierge was not knowledgable about suggestions for where to dine late (other than the hotel's own bar/restaurant) and we were awoken by the sound of loud construction pounding one morning at 9am, and received no explanation as to the nature of the noise that was clearly coming from inside the hotel. To top it off, we were called by the front desk one late morning to find out if and when we were to leave the hotel room, so that they may change out the drapes. Why, this couldn't be done prior or after our stay is beyond my comprehension still. Overall, the hotel staff were generally inhospitable & unapologetic in their demeanor toward the guests, which is surprising considering the rating of this hotel.
https://igougo.com/tvly-review-r100334129-Decent_Hotel_with_Terrible_Staff.html
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